Complimentary shipping across India

Customer care

Shipping, returns, and answers

Practical policies for how we ship, take returns, and help with orders across India.

Shipping

We ship only within India, to a full address with a 6-digit pincode. Shipping is complimentary on every order — the amount you see at checkout is the product total, with shipping shown as free.

We aim to pack and dispatch within 1–2 business days after an order is confirmed (online payment received, or Cash on Delivery accepted). Delivery after that depends on your pincode and the courier.

There is no live tracking number inside the shop yet. Your order status lives in your account. When you need a parcel update, send the order number through the contact form.

Returns

Unopened products in original packaging may be returned within 7 days of delivery. Opened or used items cannot be returned for hygiene reasons, unless the product arrived damaged or incorrect.

To start a return, write from the contact page with your order number and a short note. There is no self-serve return button in the order history. We will confirm the next step before you send anything back.

Once we receive an approved unused return, online payments are refunded to the original method. For Cash on Delivery, we arrange a UPI or bank transfer. Shipping stays complimentary, so there is no shipping charge to refund.

FAQs

How do I place an order?
Create an account, add products to your cart, and checkout with a delivery address in India. You can pay online with Razorpay (cards, UPI, net banking) or choose Cash on Delivery. Wishlist and order history also need an account.
How do I follow an order?
Open your orders while signed in. Status updates there as we pack and ship. We do not send automatic tracking emails yet. For a courier update, use the contact form with your order number.
What if I paid online but the order still says pending?
Online orders stay pending until Razorpay confirms payment. If the amount left your account and the order is still unpaid after a short wait, write to us with the order number from the contact form.
Can I change or cancel an order?
If the order has not been packed, we can often help. Send the order number through the contact form as soon as you can. Once a parcel is with the courier, we cannot redirect it.
Do you issue GST invoices?
Yes, on request. Write to us from the contact form with your order number and billing details. Invoices are not generated automatically in checkout yet.
I forgot my password.
Use forgot password. If you signed in with Google, return to login and continue with Google. If email reset is not active, the same page will point you to contact us.
Are the products medical treatments?
No. Shramasa products are cosmetics and personal care. Follow on-pack directions and patch-test if you have sensitive skin. For routine or ingredient questions, use the contact form — we do not give medical advice.

Still need help? Send a message. Related: Terms of Use and Privacy Policy.